Terms of Service

BIONEURAL (bioneural.de) · Last updated: 3 October 2026

1. Who we are

In these terms "we" and "us" mean this company, "the game" means BIONEURAL at bioneural.de (including its desktop app), and "you" means the person playing it or buying in it.

2. Using the game

• The game is free to play. By playing it or buying in it you accept these terms. If you do not accept them, please do not use the game.
• You may buy only if you are 18 or older, or if a parent or legal guardian has given permission and is the holder of the payment method used, or has allowed its use.
• Play fair. Cheating, hacking, exploiting bugs, disrupting the service, or harassing other players is not allowed. We may remove players who do this from the game for a time or for good.

3. Your profile and your profile code

• The game has no accounts and no passwords. Your level, unlocks, credits and purchases belong to a profile, which your browser keeps by a secret profile code (Profile → Profile code).
• Keep your profile code safe and secret. It is the only key to your profile: you need it to use your profile on another device or after clearing your browser, and anyone who has it can use your profile, including your credits.
• If you lose the code and your browser's data, we may not be able to find your profile. Write to us with your payment receipt and we will try to help, but we cannot promise a recovery.

4. Credits and shop items

• Credits are a virtual currency used only inside BIONEURAL to get shop items: characters, gun skins, hats and similar looks. Shop items are cosmetic. They give no advantage in play.
• Credits and shop items are digital content licensed to you, not sold as property. You get a personal, limited, non-transferable right to use them in the game for as long as the game is offered.
• Credits and shop items have no monetary value. They cannot be paid out, exchanged for money, sold, traded, gifted or moved to another profile, game or service.
• Credits do not expire while the game is offered.
• Prices in credits, and the items on offer, may change. A change never affects what you already own.
• We may adjust how an item looks or works for technical, balance or legal reasons, keeping it the same kind of item.

5. Prices, payment and delivery

• Credit packs are priced in euro (EUR). The price shown is the final price. We are not a VAT payer.
• Payment is handled by Stripe on Stripe's own secure page. We never see or store your card number.
• The contract is concluded when Stripe confirms your payment. Your credits are then added to your profile immediately, normally within seconds.
• Stripe sends you a receipt by e-mail. Please keep it.
• If your credits have not arrived within one hour, write to game@bioneural.de with your receipt. We will add them or return your money.

6. Right of withdrawal (consumers)

If you are a consumer in the European Union, the law normally lets you withdraw from an online purchase within 14 days without giving a reason. This right does not apply to digital content that is delivered immediately when you have expressly asked for immediate delivery and confirmed that you know you lose the right of withdrawal once delivery begins (Directive 2011/83/EU, Article 16(m), and the Slovak Act No. 108/2024 Coll. on consumer protection).

Before every purchase you tick a box asking for your credits at once and confirming exactly this. Once the credits are added to your profile, you can no longer withdraw from the purchase.

7. No refunds

This does not limit the rights the law gives you and that cannot be excluded. In particular:

• if we do not deliver the credits you paid for, we will deliver them or return your money;
• if what you bought is defective (it does not work as described and we are responsible for that), you have the rights set out in section 8.

8. Defects and complaints

• We are responsible for defects of the digital content under the Slovak Civil Code. If credits or an item do not work as described, write to game@bioneural.de with your receipt and a short description.
• We will confirm your complaint and deal with it without undue delay, at the latest within 30 days. Where a defect is ours, we will fix it, and if that is not possible you may ask for a fair price reduction or a refund of the affected purchase.

9. Reversed payments (chargebacks)

• If you have a problem with a payment, please contact us first. We answer quickly.
• If a payment is reversed, disputed or refunded, the credits from that payment are removed from the profile. If they were already spent, the profile owes them, and credits bought later first settle what is owed.
• We may refuse further purchases from profiles with reversed payments.

10. Changes to the game and end of the service

• We keep developing the game and may add, change or remove maps, modes and features.
• We may stop offering the game. If we close it for good, we will announce it on bioneural.de at least 30 days in advance, and stop selling credits at that time, so you can use what you have. Unused credits and items are not refunded when the service ends after such notice.

11. Liability

• The game is provided as it is. We do not promise that it will always be available or free of errors, and it may be interrupted for maintenance or for reasons outside our control.
• Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or your statutory rights as a consumer.

12. Law and disputes

• These terms are governed by the law of the Slovak Republic. If you are a consumer living in another country, you keep the protection of the mandatory rules of that country.
• If you are not happy with how we handled a complaint, you can ask us to put it right, and if we refuse or do not answer within 30 days, you can turn to an alternative dispute resolution body: the Slovak Trade Inspection (www.soi.sk, ars@soi.sk) or another body on the list kept by the Ministry of Economy of the Slovak Republic. You can also go to court.

13. Changes to these terms

We may update these terms. The current version is always on this page with its date. A purchase is governed by the version in force when it was made.

14. Contact

Questions, problems with a purchase, complaints: game@bioneural.de